FAQ

We’d love talking with you in person! We’re patient and will spend whatever time you need to feel comfortable.

Yes, Traces can colour match to Pantone.

If your order is all correct and there are no ink colours to be chosen (pantone numbers must be picked in person), you can sign/email your work order in one of many ways:

  • Print the order, sign it and send us a scan of the image.
  • Print the order, sign it and send us a photo of the sign-off with your smartphone.
  • If you don't have a printer, you can use an app to sign the order. You can sign pdfs on your smartphone using the Adobe Reader app, or the Adobe Fill & Sign app.
  • We'll also accept a good old-fashioned fax!

We CANNOT accept a "Go ahead" e-mail as a sign off. Our policy states that we require your signature on the order before we can print/order any garments.

If you let us know when you place your order, Traces will try to accomodate any shipping needs you may have. Don't forget to give yourself extra time for shipping!
You betcha! We recommend giving us (at minimum) two-to-three weeks' notice during our regular months... During summer months, we get extremely busy, so it's best to book any orders you have as early as possible. You can book orders as early as two years in advance! Starting an order in our schedule is not a commitment. It just ensures that we've allotted time in our schedule to accomodate your order.
Absolutely, Traces has a reputation of being able to meet rush orders.
We can even print any amount of colours on T-shirts, sweat shirts, you name it, we can do it.
If getting the best darn screen printing delivered for the most cost effective price makes you look smarter, then we sure can!
Simple answer – Yes – call us for questions on special materials.
We’re in the office Monday to Friday 8am to 5pm. Phone, fax and email are available 24 hours a day, everyday. Leave us a message and we’ll get back to you ASAP.
Do bears go poop in the woods? If it’s in our power, we’ll make it for you.
Cash. Cold hard cash. And Visa, MasterCard, Debit, and cheque with proper I.D.
Jpeg or Tif, Adobe Illustrator up to version CS6, eps files or Adobe Photoshop. 300 dpi is preferable in all files. It can be confusing, so call if you’re not sure. We’re nice.
Our quotes on garments are usually inclusive of everything you need except the darn taxes. Some promo products and Embroidery orders have some sur-charges. Please ask for a written quote to put your mind at ease.
No one could be better looking than you! ... but you'd look even nicer in one of our shirts!




145B Lexington Court
Waterloo ON, N2L 6E5
T 519.746.3340
F 519.746.3478
contact us at
print@traces.com